Last updated 12 November 2026. PlateSort is operated by Kypton O'Neal and Benjamin Robles, as business partners. “We” means the two of them. This draft is the refund policy for PlateSort subscriptions. A lawyer should review it before it is published. Where consumer law gives you a stronger right, that right wins.
Try it before you pay
A new copy of PlateSort starts a 14-day full-featured trial when you first sign in to a free PlateSort account. No card. The trial is there so you can sort a real race before you subscribe. Because of that, a subscription is a decision to keep going, not the first time you see the app.
Cancel any time
Monthly and yearly plans renew until you cancel. Cancel from the manage-subscription link in your receipt. You are not charged again. You keep using PlateSort until the end of the period you already paid for. After the renewal date there is a 3-day grace period so a late payment or a slow notice does not lock the app in the middle of a race weekend. That grace is not a refund and it is not an extra billing period.
Refunds
[payment processor] processes the refund. Lemon Squeezy and Paddle do that as merchant of record. Stripe does it as the card processor (the partners remain the sellers unless Stripe Tax is on). Email kypton@platesort.com, reply to your licence-key email, or use the link in your receipt, and say which charge you mean. You do not have to call, and you do not have to explain yourself beyond identifying the charge.
DRAFT default: if you ask within 14 days of a charge and PlateSort will not run on a supported Mac (Apple Silicon, macOS 11 or later), we refund that charge. The same 14-day window applies to the first charge of a yearly plan. After 14 days, the current period is not refunded, except where the law says it must be. Cancelling still stops the next renewal. We don’t offer partial refunds for unused months of a yearly plan under this draft, apart from that 14-day window and apart from what the law requires.
A refund switches that subscription off. The Mac that bought it locks the next time it checks in. A key already pasted on another Mac keeps working until the date inside the key, which is the period that had been paid for plus the grace days. We don’t delete your races; they stay on your Mac either way.
What this doesn’t cover
Charges from Anthropic for your own Claude key (Stella) are not PlateSort charges. Footage you delete, a roster you pointed at the wrong race, or a plate the reader missed are not by themselves a refund. The trial is the time to find that out.